There is the possibility of a pricing error occurring on the web
site. If an error, such as the incorrect placement of a decimal
point occurs, a $120.00 item may be incorrectly listed as a $12.00
item. We reserve the right to change or correct pricing at any time.
H.L. Flake takes
every precaution to sell only to qualified businesses, individuals,
and locksmiths. H.L. Flake reserves the right to refuse service,
membership, items, and/or programs to any individual and/or organization
at any time.
states require a locksmith license to purchase certain tools and/or
parts. Please check your state regulations before ordering certain
For items other
than electronic merchandise (key machines are considered electronic merchandise) and software, returns are allowed within
30 days of invoice with an approved RGA (Returned Goods Authorization).
All electronic merchandise and software are non-refundable. Items
must be in original condition, unopened, and uninstalled. All returned
goods are subject to 15% minimum restocking fee. Warranties are
subject to manufacturer’s policy.
To view our full RGA policy click here.
Freight Discounts (FOR BONA FIDE LOCKSMITHS, DOOR INSTALLERS,
AND INSTITUTIONAL PROFESSIONALS ONLY)
H.L. Flake offers
its members some of the quickest and most affordable Freight Programs
in the industry.
With Free Freight
programs starting at just $200*, H.L. Flake can get a
shipment to you quickly and for absolutely nothing! If you need your freight next day, you can always try out our Affordable
next day letters for only $9.95 ($100 minimum order)- it can get
your keys and small tools to you less than 24 hours** after ordering!
does not include key machines, safes, chains and bulk key orders.
H.L. Flake orders
all arrive to the customer within 3 days! Even Free Freight orders
go out third day air! Quick ship times mean you get the supplies
you want when you need them. Ordering from H.L. Flake allows your
orders to be delivered quickly and on time!
are not guaranteed. Actual ship times may vary due to individual order and carrier exceptions.
it in a Letter!*
H.L. Flake allows
you to pack small items (2lbs max) into a next day letter for only
$9.95 ($100 minimum order). This will get the keys and small lock
hardware to you in a snap!
BONA FIDE LOCKSMITHS, DOOR INSTALLERS, AND INSTITUTIONAL PROFESSIONALS
DAY LETTER DISCOUNT HAS A $100 MINIMUM ORDER.
Information We May Collect From You
We may collect and process the following data about you:
- Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our Site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our Site and of the fulfilment of your orders.
- Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Uses Made of the Information
We use information held about you in the following ways:
- To ensure that content from our Site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To notify you about changes to our service.
Disclosure of Your Information
We do not disclose your personal information to anyone outside of our organization.
The Site and the Products and Brands it contains are restricted to Professional Users. You may only access the restricted parts of the Site if you are an approved Security Professional seeking to obtain information about the Products or Supplies.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site are protected by copyright and trademark laws, and various other intellectual property rights.
You may use information on the Products, Brands and Services (such as data sheets, knowledge base articles, and similar materials) purposely made available by H.L. FLAKE SECURITY HARDWARE for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only within your organization for the purpose of purchasing security products and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
Your Use of the Site
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. The Owner reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user or visitor to the Site, or any other customer of H.L. FLAKE SECURITY HARDWARE, including any User account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or its systems or networks, or any systems or networks connected to the Site.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. You may not use the Site for personal purposes or purchases intent.
Purchases; Other Terms and Conditions
H.L. FLAKE SECURITY HARDWARE obligations, if any, with regard to its Products and Services are governed solely by the agreements pursuant to which they are provided, and nothing on the Site should be construed to alter such agreements.
The Owner or H.L. FLAKE SECURITY HARDWARE may make changes to any Products or Services offered on the Site, or to the applicable prices for any such Products or Services, at any time, without notice. The materials on the Site with respect to Products, Services or any other information may be out of date, and The Owner or H.L. FLAKE SECURITY HARDWARE makes no commitment to update the materials on the Site with respect to such Products and Services.
Confidential pricing on any Products or Services offered on the Site, obtained using your account may not be shared by any means with any third parties except with other employees of your organization.
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.
Accounts, Passwords and Security
Certain features or services offered on or through the Site require you to open an account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify H.L. FLAKE SECURITY HARDWARE immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by H.L. FLAKE SECURITY HARDWARE or any other third party of or visitor to the Site due to someone else using your password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s password or account at any time without the express permission and consent of the holder of that password or account. The Owner and H.L. FLAKE SECURITY HARDWARE cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Links to Other Sites
The Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our users. Such Linked Sites are not under the control of H.L. FLAKE SECURITY HARDWARE control, and H.L. FLAKE SECURITY HARDWARE is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
H.L. FLAKE SECURITY HARDWARE does not promise that the Site or any content, service or feature of the Site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The site and its content are delivered on an “as-is” and “as-available” basis. All information provided on the Site is subject to change without notice. H.L. FLAKE SECURITY HARDWARE cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. H.L. FLAKE SECURITY HARDWARE disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. H.L. FLAKE SECURITY HARDWARE disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the Site and/or any H.L. FLAKE SECURITY HARDWARE services. You assume total responsibility for your use of the Site and any linked sites. Your sole remedy against the Owner or H.L. FLAKE SECURITY HARDWARE for dissatisfaction with the Site or any content is to stop using the Site or any such content. This limitation of relief is a part of the bargain between the parties.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
H.L. FLAKE SECURITY HARDWARE reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will the Owner or H.L. FLAKE SECURITY HARDWARE be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if the Owner has been advised of the possibility of such damages.
You agree to indemnify and hold the Owner and H.L. FLAKE SECURITY HARDWARE, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against the Owner or H.L. FLAKE SECURITY HARDWARE by any third party due to or arising out of or in connection with your use of the Site.
The Owner or H.L. FLAKE SECURITY HARDWARE may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Owner, H.L. FLAKE SECURITY HARDWARE or Brands rights or property, or the rights or property of visitors to or users of the Site, including their customers. The Owner reserves the right at all times to disclose any information that the Owner deems necessary to comply with any applicable law, regulation, legal process or governmental request. The Owner also may disclose your information when the Owner determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that the Owner or H.L. FLAKE SECURITY HARDWARE may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Governing Law; Dispute Resolution
Void Where Prohibited
The Site is hosted in Houston, Texas; Although the Site is accessible worldwide, not all features, Products discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside of United States. The Owner reserves the right to limit, in its sole discretion, the provision and quantity of any feature, Product or service to any user or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any Product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation European export laws and regulations.
Feedback and Information
Any feedback you provide at the Site shall be deemed to be non-confidential. The Owner shall be free to use such information on an unrestricted basis.